Junior Expert, User Support

General responsibilities

• Providing client support and resolving technical issues in person and via e-mail, phone and other electronic media.
• Answering users’ inquiries regarding computer software or hardware operation.
• Conferring with users or conducting computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Referring major hardware or software problems or defective products to vendors or technicians for servicing.
• Entering commands and observing system functioning in order to verify correct operations and detect errors.
• Overseeing the daily performance of computer systems.
• Setting up equipment for use by employees and ensuring the proper installation of cables, operating systems and appropriate software.
• Preparing evaluations of software or hardware and recommending improvements or upgrades.
• Developing training materials and procedures, or training users in the proper use of hardware or software.
• Maintaining knowledge of hardware and software and regularly attending trainings and seminars.
• Conferring with staff and management in order to establish requirements for new systems or modifications.
• Performing light lifting and carrying computers, printers or other technical equipment.

Experience required

• A working knowledge of Windows environments, Microsoft Office applications, available tools and software applications/utilities.
• Possession of Microsoft certificates (MCP) is an advantage.
• A minimum of two to three years’ work experience in the area of user support and/or system administration.
• OSX and Mac support experience is an advantage (DTP, Quark, Photoshop, InDesign, Illustrator Creative Cloud knowledge is a plus).
• Fluent verbal and written communication skills in Hungarian and English.
• Interest in learning new skills and ability to learn fast.
• Attention to detail.
• Strong interpersonal communication and social skills.
• Ability to work flexibly and meet tight deadlines.
• Ability to work as a team player.

Education required

Specialised studies in a relevant field are required. A college or university degree is a plus (information technology, computer sciences, electrical engineering).

This full-time position is based at the REC’s head office in Szentendre, Hungary. The position is for a fixed period of one year, with the possibility of extension.

This full-time position is based at Szentendre, Hungary.

How to apply

Candidates should send a detailed CV and a motivation letter in English (only English-language applications will be considered) outlining their interest in the position and their qualifications by January 16, 2017, to:

Human Resources Department
Regional Environmental Center for Central and Eastern Europe
2000 Szentendre, Ady Endre ut 9-11
Email: recruitment at rec.org

Please include the position reference number in your application. If applying by email, please indicate the position reference number in the subject line.

(A hirdetés a HUP-Profession szabadkártya felhasználásával került kihelyezésre)